Updates

Your Automatic Updates are turned on by default when your software is installed. Unless your financial institution specifically requested that users not be given permission to automatically download updates, your users will be prompted to install them when they login whenever a new update is available. If you have checked your software version and believe this automatic feature is turned off, please call our support line for assistance at 662-245-1007.

Manual Updates for BankTEL® Applications
Instructions for installing Manual Updates click here.

BankTEL® Software Updater
Software needed to support updates over the Web for BankTEL® products.
For instructions on using the BankTEL® Updater Program Click here.

If you don't have a user ID and password to access the downloads, you may request one.

CURRENT APPLICATION VERSIONS

Each time you log into a BankTEL application, our automatic updater checks to see if you're running the latest version of our software. If you're not running the latest version, you will be prompted to download and install an update. If you have checked your login screen for your version number (pictured below) and have discovered that you're not running the latest version, one of the following situations may exist...

Tight Security
Some of our customers' security policies make it necessary to restrict update downloads to their IT department. If your automatic updater has been disabled for this reason, your IT department has been given instructions on checking for new updates and applying them manually. If your software version is not current, please notify your IT department.

Connection Issues
For our customers with slow internet or network connections, you may have gotten in the habit of exiting out of the automatic updater so you wouldn't have to wait for it. If your connections are unusually slow, try logging into an application just before you leave for lunch or a meeting and let the updater run. This may save you unnecessary problems which could take up more of your time later on.

Unresolved Errors
Finally, if you are getting any kind of error message associated with your automatic updater, please call our technical support line at 662.245.1007 and let one of our technicians help you resolve the error and get you the latest version of our software.

Please Note: Frequent IRS changes make it necessary to update our software more often at the first of the year. Please check your software version before running any year end options.