Improved Customer Support...


In our continuing effort to provide efficient and prompt customer service, BankTEL® Systems has implemented a customer support call center. This procedure has been created with BankTEL® customers in mind, and  will allow us to more efficiently respond to our customers' needs.

Technical support is available for all our products by calling our Customer Support Center at 1-662-245-1007 Monday through Friday from 8:00 am to 6:30 pm central time. Our call center staff will record the details of your issue and create a case that includes your contact information. A technician will return your call usually within one hour.

New!

BankTEL is preparing to launch a simple, fast and secure tool for live, interactive online customer training and support. BankTEL recently signed a license agreement with WebEx, the industry-leading provider of web-conferencing solutions. Read more...

BankTEL now offers WebServ Web Based Support. This "self-help" portal offers customers a quick and easy way to log a case without having to use the phone. Technicians will review each support request and relevant case history and then contact you with solutions already developed. To sign-up for WebServ, click here and fill out the request form to receive a unique user name and password.

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